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Alan O'Neill Speaker Profile
Speaker, Facilitator, Consultant, Director
– High-performance Culture
– Customer Service
– Selling Added-value
Alan O’Neill MBA is an international business consultant and non-exec board director working with blue-chip organisations across the spectrum of industry… in Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience – he has lots of no-nonsense expertise with lots to say.
Facilitating multi-million euro businesses to achieve amazing results he knows what it takes to drive change right through a business – from top to bottom… and front to back.
His retail experience ranges from food to fashion… luxury to mass… big box to multiple site… and down-town to travel retail… in Europe, Russia and the Middle East. He has identified key characteristics of best in the world retailers, such as… total focus on customer… move at pace… are sophisticated yet practical… use science, senses and theatre to romance, entertain and sell… and they excel at driving footfall, conversion and average spend. All made even more possible with a strong business model and a high-performance culture.
But it’s certainly not just about retail. His experience in B2B includes international giants like Chevron, Intel, Kizad, Lavazza, Lufthansa, Moet Hennessy, Nissan, Pepsi, Symantec, Vodafone, Xerox, etc., where he has brought discipline, rigour and common sense to change projects.
He is a trusted mentor to many chief executives and board directors who seek his advice on a range of issues. Alan has a reputation for making the complex simple…for being down-to-earth and practical… with a commercial focus that brings everything back to the customer. He’s the strong voice of the customer! So whether the issues are about vision, strategy or structure… or high performance culture… leadership… or customer service – Alan has stories, models and real-life case studies that will adapt.
Alan is convinced that organisations get consistency when they focus on culture. He also believes organisations far too often complicate things and that causes us to take our eyes off the ball – or the customer more especially. Yes it’s a complex changing world and we need to understand those dynamics, but let’s not forget the basics!
It is this unrivalled business acumen that has seen Alan facilitate and speak at conferences in several countries and conduct master-classes with C-level executives.
With every engagement, Alan takes time to understand the brief, the challenges, the expected messaging… and builds empathy before meeting his audience. Energetic, passionate and engaging… he will leave your audience with thoughts and challenges - that are guaranteed to provoke, inspire and give hope. He is also a competent conference chair – helping to get the structure, style and content matched to the expected outcome.
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2017 Nobel Prize Economics Science Winner
Charles R. Walgreen Distinguished Service Professor of Behavioral Science and Economics