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John Rossman Speaker Profile
Former Director of Enterprise Services & Merchant Integration, Amazon.com
Author The Amazon Way
– Cloud Capability
– The Amazon Way: 14 Leadership Principles Behind the World’s Most Disruptive Company
– Amazon Leadership Principles, Ecommerce, and Technology
– Customer service in B2B
John Rossman is a Managing Director with Alvarez & Marsal in Seattle, specializing in technology strategy, multi-channel operations scaling and platform enablement in multiple industries including retail, service and public sector.
With more than 26 years of technology strategy, design, implementation and operating experience, Mr. Rossman has led several complex businesses and programs resulting in innovative business models. He has worked with clients across a broad range of industries including retail, insurance, education, forest products, industrial products and transportation.
Mr. Rossman is the author of The Amazon Way: 14 Leadership Principles of the World’s Most Disruptive Company and is an expert on digital disruption and assisting his clients to build and execute new business models.
Mr. Rossman was Director of Enterprise Services at Amazon.com, responsible for managing worldwide services to enterprise clients such as Target.com, Toys R Us, Sears.ca, Marks and Spencer and the National Basketball Association (NBA). In this role, Mr. Rossman had full operational and technical ownership for existing clients, overseeing eCommerce solutions such as online merchandizing capability, website technologies, branded fulfillment delivery and branded customer service.
As Director of Merchant Integration at Amazon.com, Mr. Rossman was responsible for the development of the Merchants @ program, one of the largest B2B networks with thousands of sellers, offering products in new categories such as apparel, sporting goods, consumer electronics, health and beauty and home.
He has served as the Senior Technology Adviser to the world’s largest philanthropy for more than three years, assisting in strategy and execution of complex data, technology integration, IP and multi-party program management initiatives that help to improve student outcomes.
He has also assisted multiple retail and service companies with their multi-channel strategies and execution.
These assignments include definition of strategic outcomes, process and technology architecting, process scaling assessments and implementations and managing significant cultural and organizational leadership change tied to multi-channel strategies.
Mr. Rossman served as the interim CIO for a large rental business retailer and helped implement multiple cost reduction and service improvement programs.
Previously, he was a partner with Arthur Andersen Business Consulting.
As for 2015 John Rossman is a Managing Director with Alvarez & Marsal in Seattle, specializing in technology strategy, multi-channel operations scaling and platform enablement in multiple industries including retail, service and public sector.
Mr. Rossman earned a bachelor’s degree in industrial engineering from Oregon State University.
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Robotics Designer, Founder and CEO of Hanson Robotics