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Sergio Zyman
Former Chief Marketing Officer at Coca Cola.
Sergio Zyman is the Chairman and founder of Zyman Group and the former Chief Marketing Officer of The Coca-Cola Company. Over the course of 30 plus years of hands-on marketing experience, he has conceived...
On request
More than 30.000 euro
15.000 - 30.000 euro
7.500 - 15.000 euro
7.500 euro or less
Fee code is only a guideline. For exact fees please contact GSB.
- Quality Customer Service: A Strategic Weapon
- The Power of a Highly Motivated Work Force.
- The Service Concept
- E-Commerce Competition.
- Five Ways to Increase Business
- Six Major Steps to Becoming Customer Service Driven
- Customer Service Role Models
- Empowerment
- Dissatisfied Customers -- The Real Cost
- Five Critical Design Characteristics to Motivate and Train Employees
- Measuring Customer Satisfaction
About speaker:
John Tschohl, called the "guru of customer service" by Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service.
For the last 27 years he has solely focused on helping organizations drive a service culture and develop a team of employees providing superior service. His message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes, and business philosophy in order to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.
Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. He will provide visionary leadership and help you create a customer focus, clear and visible values and strategies, systems and methods for achieving customer service excellence. John’s message is based on common sense built around his 35 years in speaking, designing training programs, and building high performing workforces.
