Geoff Ramm keynote speaker

Geoff Ramm is an award-winning international keynote speaker, author, and creator of Celebrity Service® and OMG Marketing, two distinctive approaches designed to help organizations create extraordinary customer experiences, attract attention, increase loyalty, and stand apart from their competition.

His central challenge to businesses is brilliantly simple: How would you treat your next customer if you knew they were an A-list celebrity?

Would you communicate differently? Remember more about them? Surprise them? Personalize the experience? Make absolutely certain that every detail was right?

For Geoff, the difference between how an organization would treat that celebrity and how it treats an everyday customer reveals the service gap it never knew existed. His Celebrity Service philosophy helps organizations close that gap and create experiences customers genuinely want to talk about.

Geoff's second signature concept, OMG Marketing, applies the same thinking to customer attraction. Rather than competing with more advertising, more noise, and bigger budgets, he challenges organizations to observe more closely, think more creatively, and develop ideas capable of generating an immediate “OMG!” reaction.

His approach has taken him across six continents, working with global corporations, entrepreneurs, leadership teams, customer-facing organizations, and sales and marketing professionals. His client history includes brands such as Emirates, McDonald's, Specsavers, Warner Bros., British Airways, Barclays, Tesco Mobile, and IHG.

The results associated with his ideas make his work particularly compelling. After implementing an OMG Marketing idea, Bauer Media Group recorded a 70% response rate to a B2B campaign. Following Geoff's masterclass, TATA won two Direct Marketing Association awards, while Tiger Brands reported that one idea generated a 53% increase in sales. Organizations applying Celebrity Service have also reported improvements in customer-experience measures and industry recognition.

Geoff is the author of several books exploring customer experience and marketing, including OMG Marketing, OMG Marketing Strikes Back, Celebrity Service, Celebrity Service Superstars, and his newest addition, Celebrity Service Secret Sauce.

He has also served as the youngest-ever President of the Professional Speaking Association UK and received its Award of Excellence for speaking.

What makes Geoff particularly effective on stage is that he doesn't simply tell audiences to “exceed expectations” or “go the extra mile.” He shows them what extraordinary service actually looks like through real observations, unforgettable stories, humor, audience participation, and practical challenges.

His sessions are designed to generate ideas audiences can implement immediately.

Geoff's message is ultimately about becoming impossible to ignore and difficult to forget: create service people rave about, marketing that gets noticed, and customer experiences that competitors wish they had thought of first.