Ilenia Vidili is a customer centricity advisor, author and keynote speaker. Her mission is to help businesses to achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through keynote speeches and workshops she has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods. She also lectures at Anglia Ruskin University, Cambridge and other universities around the world.
Audiences describe her presentations as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia is able to involve participants — encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately. She is the author of Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism, a definitive roadmap for leaders to transform into truly customer-centric companies.