Joey Coleman

When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers' experience, they call on Joey Coleman for assistance.

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers - while dramatically increasing profits along the way.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can't talk about publicly! 🙂

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time with his wife and two young sons.


*   *   *   TESTIMONIALS   *   *   *

“Joey will rock your audience’s world - bringing to life insights and tools to create lifetime customers and advocates.” – Jason Bradshaw, Volkswagen Group Australia


“Thought provoking, insightful, loved the examples! #1 presenter I've seen.” – Claude Sirois, Ivanhoe Cambridge


"Joey Coleman is a great presenter. He is entertaining while informative, but most of all impactful. Joey shared ideas that are immediately actionable (and fun). It will change our mindset forever." – Joe Denoylor, Washington Financial


"Imagine your attention captivated for 60 minutes during the discovery to the solution you have been seeking your entire career. Joey Coleman revealed the secret blockages holding our company back. If anyone in the audience doesn’t act upon this presentation and improve their employee experience, they are not paying attention. Joey made me want to be a better boss." – Beau Beecher, Kimball & Beecher Family Dentistry


"Joey's presentation was informational, fact-filled, and engaging to say the least!!! His knowledge around employee engagement and solutions around the mistakes and pitfalls that many organizations run into or make was extremely valuable." – Curtis Christopherson, Owner of Innovative Fitness