Blake Morgan keynote speaker

Blake Morgan is a customer experience futurist and the author of three books on customer experience, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building Business Around Today’s Customer. She was dubbed “The Queen of CX” by Meta and named one of top 40 female keynote speakers by Real Leaders magazine.

Blake is the host of The Modern Customer Podcast, a LinkedIn Top Voice, and a LinkedIn Learning instructor whose courses have reached thousands of professionals. She regularly contributes to Forbes and serves as a guest lecturer at Columbia University and the University of California, San Diego. She’s also adjunct faculty for Rutgers’ executive education MBA program.

Blake has worked with leading brands including Home Depot, Amazon, Home Depot, Marriott, Coca-Cola, AT&T, and the Federal Reserve Bank. She lives in Southern California with her husband, their two children, and two dogs.